We live in a digital world in which customized eCommerce apps have a vital role to play. In this pandemic age, when people are forced to make orders online and get the delivery at their doorstep, the eCommerce app development services can lend a helping hand. But then, the eCommerce sector itself is full of challenges and becomes highly competitive as new players keep on coming.
Therefore, you need to follow the top eCommerce app development trends to stand out from the crowd. Simply put, if you want to achieve your business objectives in a short period, you need to build an eCommerce app with advanced features. A user-friendly eCommerce app can drive your company by increasing brand loyalty and customer retention. It is fair to mention that without a properly functioning eCommerce app, you can lose a hectic competition.
The retail eCommerce sales is projected to reach USD 4.92 trillion in 2021, and as 2021 is around the corner, we can make a list of the top seven eCommerce app development trends.
- Top Seven eCommerce App Development Trends to Watch Out for in 2021
1. Chatbots
Meeting the customer’s expectations and addressing market requirements are priorities for eCommerce vendors. This objective can be achieved through AI-powered chatbots. Chatbots are commonly used in eCommerce mobile app, and this trend will remain prevalent in the year 2021 and beyond.
Chatbots can remain active 24/7 for offering an excellent customer experience. Gartner has mentioned that 25% of customer service and support-related operations can be handled by chatbot technology. Brands like Google and IBM Watson have enhanced communication by using chatbots.
Original Source: 7 Must-Know Mobile E-Commerce App Development Trends for 2021
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